Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@ozfloat.com. Please note that returns will be at the cost of the customer unless the product is faulty.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@ozfloat.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@ozfloat.com.

 

OzFloat Warranty Policy

At OzFloat, we stand behind the quality of our products. This warranty applies to manufacturing defects and faults in materials or workmanship.

This warranty is provided in addition to your rights under the Australian Consumer Law.

Warranty Coverage Is for 2 years from purchase

OzFloat products are covered against manufacturing defects and failures caused by defective materials or workmanship when used under normal intended conditions.

If a product is found to have a manufacturing defect, OzFloat may, at its discretion and in accordance with Australian Consumer Law, repair, replace or provide another appropriate remedy.

What Is Covered

This warranty may cover:

  • Defective seams, bonding or construction.
  • Material defects.
  • Valve or fitting failures caused by manufacturing defects.
  • Drop-stitch construction failures caused by manufacturing defects.
  • Other faults determined by OzFloat to be caused by defective materials or workmanship.

What Is Not Covered

This warranty does not cover damage resulting from:

  • Punctures, cuts, tears or abrasions.
  • Contact with sharp objects, rocks, shells, coral, docks or boats.
  • Dragging the float over rough surfaces.
  • Incorrect inflation or over-inflation.
  • Misuse, abuse or neglect.
  • Accidental damage.
  • Unauthorised modifications or repairs.
  • Improper storage or care.
  • Damage caused by animals.
  • Normal wear and tear.
  • Cosmetic damage that does not affect product performance.

The OzFloat warranty is intended to cover situations where the product has failed due to a defect in the product itself, rather than damage caused by external factors or misuse.

Warranty Claims

To submit a warranty claim, please contact OzFloat with:

  • Proof of purchase
  • Photos or videos of the issue
  • A description of how and when the issue occurred

OzFloat may request that the product be returned for inspection where necessary.

Each warranty claim is assessed individually to determine whether the issue is the result of a manufacturing defect.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Safety Information

OzFloat products are recreational floating devices only and are not lifesaving devices.

Children must always be supervised by a responsible adult while using OzFloat products.

Users should always follow all safety instructions and use the product in suitable water conditions.

Contact Us

For warranty enquiries, please contact:

OzFloat
Website: https://ozfloat.com
Email: sales@ozfloat.com